Frequently Asked Questions

1. Common Enquiries

Why is buying local and Australian-made beneficial?

Buying local and Australian-made reduces transportation-related emissions, supports regional economies, fosters community connections, and often means choosing products that meet higher environmental and labour standards.

For more, read: Flooring and the Power of Australian-Made

Where can I find resources and inspiration for flooring design and selection?

Floorworld's blog, design eBooks, and in-store experts provide a wealth of information on the latest flooring trends, sustainable choices, and design inspiration, helping you make informed decisions for your renovation projects.

You can also check out our Ultimate Guide to Interior Design Trends

What floor covering is practical in a bathroom?

A slip-resistant floor waterproof or resistant floor. Vinyl, tiles, laminate and hybrid flooring all suit this.

How can I maintain my flooring to ensure its longevity?

It depends on the type of flooring you have, but generally, you should regularly clean, polish, and seal as appropriate for the material. Implement proper maintenance practices to protect the flooring and extend its lifespan, reducing the need for premature replacement.

For more specific advice, read: Timber, Vinyl, Laminate, and Carpet.

What is Underlay?

Underlay, also known as padding or cushioning, is a layer of material installed beneath flooring to provide various benefits such as support, cushioning, sound insulation, and moisture protection. It is commonly used under carpet, laminate, engineered timber, and vinyl flooring. Underlay helps to improve the comfort, durability, and performance of the flooring by providing a cushioned surface for walking, reducing noise transmission between floors, and protecting against moisture and subfloor imperfections.

What is a broadloom metre?

A broadloom metre is a standard measurement unit used in the carpet industry for the width of carpet rolls. It estimates the amount of carpet needed for a given area by representing the length of the carpet fabric, which is one metre wide and extends along the entire width of the roll. 

What is a floating floor?

A floating floor is not directly stuck to the subfloor. It simply sits on top of a plastic sheeting or foam underlay layer. When joined together at the edges, the sheets float as an interlocked sheet across the floor, hence the name.

2. Installation:

Will Floorworld move my furniture and remove the existing floor coverings?

This can be done at minimal cost. If you provide your Floorworld store with the details, they can provide you with a quote dependent on the size of the job required.

3. Vinyl, Laminate and Hybrid Flooring

What is the benefit of a Laminate floor?

Laminate floors are a cost-efficient, durable, and water-resistant choice that can mimic natural materials such as stone and timber. They can be installed with underlay for soundproofing and cushioning while also being easy to clean and maintain. 

For more read: The Benefits of Laminate Flooring

4. Timber, Bamboo Hardwood Flooring

Can a Timber floor be installed on concrete?

Yes, you can lay timber over concrete, but it is best to consult a specialist for specifics based on your situation. 

Are some Timber floors harder than others?

Yes, different species have different molecular structures and different hardness. All species are subjected to a Janka test. The Janka hardness test measures the resistance of a sample of wood to denting and wear. The harder the timber, the higher the Janka rating.

How do I maintain my Bamboo flooring? 

The key to maintaining any sort of timber flooring is regular cleaning using methods and products that will not damage your floors. This means sweeping, vacuuming and dry mopping with the occasional damp mopping. Do note that excessive water or prolonged exposure can cause water damage

For more, read: How to Clean and Maintain Timber Flooring. 

5. Carpet Flooring

What is a Twist carpet?

A twist carpet is crafted from twisted yarn fibres like wool, nylon, or synthetic blends and offers durability and resilience with a textured surface that hides dirt and footprints effectively. 

What is the difference between Wool and Nylon carpet?

Wool carpet is a soft, environmentally friendly product made from organic sheep's wool, whereas nylon is made from synthetic fibres to be more durable and stain-resistant.

How often should I have my carpets professionally cleaned?

Having your carpets professionally cleaned at least once a year is generally recommended. However, high-traffic areas or households with pets or allergies may require more frequent professional cleaning.

For more, read: How to Deep Clean and Maintain Your Carpet. 

Can I clean my carpets myself, or should I hire a professional?

While homeowners can do regular vacuuming and spot cleaning, professional carpet cleaning can provide a deeper and more thorough cleaning, especially if previous cleaning attempts have proved insufficient. Consider hiring a professional or renting equipment for best results.

How do I get _____ out of my carpet?

It really depends on what is in your carpet, be it solid, liquid, or anything in between. For insight on all your carpet cleaning needs, read our blog post, How to Deep Clean and Maintain Your Carpet. 

6. Sustainability

What makes a flooring product sustainable?

There is no hard set definition, but generally, a flooring product can be considered sustainable if it involves some level of transparency in business practices, accountability to sustainability commitments, uses eco-friendly materials, and follows sustainable production processes. This includes using renewable resources, reducing waste, and investing in renewable energy.

For more, read: The Ultimate Eco-Friendly Sustainable Flooring Guide

How can I ensure my interior design and flooring choices are eco-friendly?

To ensure your design or flooring choice is eco-friendly, see how companies disclose their business practices, prioritize sustainable materials like bamboo and wool, and consider products' longevity and maintenance requirements. Additionally, choosing locally made products and looking for sustainable certifications can guide your decisions.

What are some critical sustainable certifications and labels to look for?

There are so many out there that it is hard to get everything. Still, some key ones include the Australian Carpet Classification Scheme (ACCS), Carbon Neutral, Certified B-Corp, Forest Stewardship Council Certification (FSC), and Programme for the Endorsement of Forest Certification (PEFC). These labels indicate adherence to various sustainability and environmental standards.