Quest Carpets

Quest Carpets are made in Melbourne, at their facility in Dandenong, Victoria, and distributed across Australia and New Zealand. Quest is a long-established Australian carpet manufacturer with a broad range of products designed for different rooms and budgets. The quality varies across the range, as with any manufacturer: the right Quest product depends on the fibre, construction and the room it is going into. Your Floorworld team can guide you to the specific Quest products that best suit your needs.

Victoria Carpets offers a range of carpet styles across different rooms and budgets, including premium wool loop pile options that are popular for master bedrooms and formal living areas. Availability varies by store and region. Your nearest Floorworld location can confirm which Victoria Carpets products are currently in stock, arrange samples for you to take home and provide a quote for your specific rooms.

In many cases, yes. Hybrid and vinyl plank floating floors are well suited to installation over existing tiles, provided all tiles are fully adhered, the surface is level and structurally sound. Installing over tiles saves the cost and disruption of removal. Over existing timber floorboards, suitability depends on whether the boards are flat, stable and fixed. A professional subfloor assessment as part of your free Floorworld measure and quote will confirm exactly what is and is not possible for your specific floors before any commitment is made.

Yes. Floorworld stores provide samples for you to take home and view in your own space. This is the most reliable way to make a confident flooring decision: the same product looks different in your room’s natural daylight, under your artificial lights and against your walls than it does in a showroom. You can also request samples to be sent to your home if you are not ready to visit the store. Ask your Floorworld team for the products you are interested in comparing.

To process a return or repair claim, Floorworld needs your original purchase invoice, a written description of the defect or damage, and photographs of the problem where possible. Floorworld may also need access to the property where the product is installed to inspect the issue in person before any further action can be taken. Having all of this ready when you contact the store speeds up the process considerably.

Floorworld uses your personal information to provide the products and services you have requested, to communicate with you about your purchase, to manage its website and systems, and to research and improve its product and service offering. Where permitted by law, Floorworld may also provide marketing information that may be relevant to you. You can opt out of direct marketing at any time by contacting Floorworld using the details in the Privacy Policy.

You have the right under Australian privacy law to access the personal information Floorworld holds about you. To request access, contact Floorworld using the details provided in the Privacy Policy on the Floorworld website. If any information is incorrect, contact Floorworld and the details will be updated. A reasonable fee may apply for locating and providing access to your information, and identity verification may be required before access is granted.

The first step is to fill in the enquiry form on the Floorworld franchisee page. The franchise team will be in touch to answer your questions, share more detail about the opportunity and discuss whether there are suitable locations available in your area. Everything discussed at this initial stage is confidential and there is no obligation to proceed. Starting with a conversation is all that is required.